Return and Refund Policy for Bamjozz.com

At Bamjozz.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return and refund process. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • The return request must be made within 7 days of the delivery date.
  • Proof of purchase (e.g., order number or receipt) must be provided.

Note: Certain items are non-returnable for safety or hygiene reasons, including but not limited to:

  • Personalized or custom-made products.
  • Opened software or digital downloads.
  • Perishable goods.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email us at support@bamjozz.com or call 08062672505 to notify us of your intent to return the item. Provide your order number and details about the product.
  2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
  3. Pack and Ship: Securely pack the item in its original packaging, include all accessories and documentation, and ship it to the address provided.

Note: You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

3. Refund Process

Once we receive and inspect your returned item, we will process your refund as follows:

  • Approved Returns: Refunds will be issued to the original payment method within 7-14 business days.
  • Store Credit: If you prefer, we can issue a store credit for the value of the returned item.

Note: Shipping costs are non-refundable unless the return is due to an error on our part.

4. Exchanges

If you would like to exchange an item for a different size, color, or model, please contact us at support@bamjozz.com. Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will either:

  • Send a replacement at no additional cost.
  • Issue a full refund, including shipping costs.

Note: You may be required to provide photos or other evidence of the damage or defect.

6. Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will issue a full refund. If the order has already been shipped, you will need to follow the return process outlined above.

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used, damaged, or altered after delivery.
  • Items without original packaging or missing accessories.
  • Gift cards or downloadable software.
  • Items marked as “final sale” or “non-returnable” on the product page.

8. Shipping Costs for Returns

  • Customer Responsibility: You are responsible for the cost of return shipping unless the return is due to an error on our part.
  • Refund of Shipping Costs: If the return is due to an error on our part (e.g., wrong or defective item), we will refund the original shipping costs.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

  1. Check your bank account or payment method.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If the issue persists, contact us at support@bamjozz.com.

10. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:
Email: support@bamjozz.com
Phone: 08062672505
Address: 12, ISEYIN STREET, ONIPANU LAGOS, ILUPEJU, LAGOS STATE, NIGERIA

Thank you for shopping at Bamjozz.com. We value your trust and are committed to providing you with a hassle-free return and refund experience.

Last Updated: 18/02/2025